Thank you for shopping at USports! We are committed to providing you with the best quality sports clothing and exceptional customer service. If you're not entirely satisfied with your purchase, we're here to help.
1. Returns and Exchanges:
1.1. Refund Eligibility:
To be eligible for a refund, your item must be unused, in the same condition that you received it, and in its original packaging.
Items must be returned within [15] days from the date of purchase.
1.2. Exclusions:
Unfortunately, we cannot offer refunds or exchanges on personalized or custom-made items unless they are defective or damaged upon arrival.
2. How to Initiate a Return:
2.1. Contact Us:
To initiate a return, please contact our customer support team at info@sports.pro within 10 days of receiving your order.
Please provide your order number, a detailed explanation of the reason for the return, and any relevant photographs of the item if it's damaged or defective.
2.2. Return Authorization:
Our customer support team will guide you through the return process and provide you with a return authorization number (RA#).
Returns sent without an RA# will not be accepted.
3. Return Shipping:
3.1. Customer Responsibility:
Customers are responsible for the cost of return shipping unless the item is found to be defective, damaged, or incorrect due to our error.
3.2. Packaging:
Please ensure that the item is securely packaged to prevent damage during transit. We recommend using the original packaging whenever possible.
4. Refund Process:
4.1. Inspection:
Once we receive your returned item, our team will inspect it to ensure it meets the refund eligibility criteria.
4.2. Refund Notification:
We will notify you via email regarding the approval or rejection of your refund request.
If approved, your refund will be processed and a credit will be applied to your original method of payment within 10 business days.
6. Contact Us:
If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team at info@usports.pro
This refund policy is subject to change without prior notice. Please refer to our website https://usports.pro for the most up-to-date policy.